3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
Make and take calls from anywhere
Video Conferencing
Instant Messaging and Chat
Answer WhatsApp messages
Conference Calls
Free VoIP calls with your smartphone
Encrypted and Secure
Work from anywhere - multifunctional web app with inclusive UC features
Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, WhatsApp and SMS from one interface
Video conferencing at the click of a button
Native Desktop App for calls
Launch calls directly from your CRM
Integrate seamlessly with Microsoft 365
View the status of your colleagues
Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers!
Manage WhatsApp messages directly from one platform
Messages are logged, to ensure no response violates company policies
Staff do not need to give out their personal WhatsApp numbers
Chat conversations are logged centrally
WhatsApp messages can be sent to a queue of agents to share the load
Send SMS / MMS to your customers
Route SMS to multiple agents so no message goes unanswered
Keep personal mobile numbers private
Free for up to 250 participants
Initiate with a single click
Video conference dial-in
Create as a conference or a webinar
Remote control assistance for quick & easy troubleshooting
Pre-upload PDFs before meetings
Includes a whiteboard
Share your screen
Polling tool
Record your videos
Includes chat
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
Switchboard and wallboard
Call Center Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics – round robin, hunt by threes and more
Call & Chat Monitoring available for Managers
Integration with Microsoft 365
CRM integration with popular CRMs – Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Call Recordings
Hot Desking
Create your own call flows with 3CX CFD
With 3CX, your ongoing telco costs will be reduced significantly.
Decrease your Phone Bill by up to 80%
Licensing based on number of simultaneous calls and not extensions
Make free interoffice calls and branch calls
Free calls to remote workers with web client and iOS / Android apps
Use prominent SIP trunks to reduce outbound call charges
Eliminate 800 number phone bills with WebRTC integration
Use International DIDs & IP Telephony so customers can call in at competitive rates
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
Increased secure web server configuration
Automatic detection & blacklisting of SIP attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted via the 3CX Tunnel
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup
Encryption between browser and the website ensured via HTTPS
Limit access to 3CX management console based on IP
By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
Call routing based on customer authentication
Automatic outbound dialler
Callback scheduler
Credit Card Authentication
Phone Orders
Surveys
Automated Text to Speech & Speech to Text in 120 languages
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
This is how it can help you:
Call journaling
Creates a new customer record for new numbers
Saves agents time searching
Chat journaling when using 3CX Live Chat
Call logging in your CRM records - even when using 3CX Apps!
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:
Check-in/out of Guests
Sets extension to match guest name
Billing of external calls
Scheduling of wake-up calls
Blocking of external calls in vacant rooms